Contact Us

CUSTOMER NOTICE

Our offices will be closed for our family Christmas break from 4pm on Monday 23rd December - Monday 6th January so there will be no email/telephone support during this time. All emails received after 4pm on Monday 23rd December - Sunday 5th January (inclusively) will be responded to on Monday 6th January.

For all enquiries, you can contact us via the email form below, telephone or post.

Frequently Asked Questions - please view our helpful FAQ's page to see if your question has already been answered.
Delivery Enquires - please view our Delivery page for dispatch and delivery timescales.
Return Enquires / Requests - please view our Returns page prior to requesting to review our cancellation terms.

Contact us by email:

Our response time is within 1-3 hours during normal business hours, 9.00am - 5.00pm (GMT), Monday to Friday only (excludes weekends & bank holidays).

Hotmail Accounts: some of our responses to hotmail email addresses are sent straight to your spam/junk folder. Please ensure you check this folder if you do not receive a response in your normal inbox and mark us as safe to ensure any future emails are sent direct to your inbox. 

Contact us by telephone

Speak to our customer support team for friendly expert advise

Tel: 01253 364100
(For customer's outside of UK please call +44 1253 364100)

Our telephone lines are open: 10.00am - 3.00pm (GMT), Monday to Friday only (excludes weekends & bank holidays)

If you have an enquiry outside of these hours, please contact us via email above.

Contact us by post

Children's Special Occasion Wear
Fern Bank
Whiteholme Road
Thornton Cleveleys
Lancashire
FY5 3HX
United Kingdom

This address is for returns and correspondence via post only. We trade online only and therefore do not have shop premises.

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